Privacy Policy

Last updated: August 13, 2025

Welcome to Luvora.ai ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services, including our AI companion chat platform (the "Services"). By accessing or using Luvora.ai, you agree to this Privacy Policy.

1. Who We Are

Luvora.ai is an AI-powered platform that provides emotional companionship through conversational AI experiences.
If you have questions about this policy, you can contact us at:
support@luvora.ai

2. Information We Collect

We may collect the following information when you use Luvora.ai:

a. Personal Information You Provide

Your name
Your age or date of birth
Gender (if you choose to share it)
Email address (if you create an account or subscribe)
Payment information (processed via secure third-party providers, e.g. Stripe)
Any messages or content you share with our AI companions

b. Usage Data

Details of your interactions with the platform (e.g. chat history)
Clicks, navigation, and usage patterns on our website
IP address
Browser type and version
Device information
Referring URLs

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Analyze how you use the platform
Remember your preferences
Improve our services

For more information, see our Cookie Policy.

3. How We Use Your Information

We may use your information to:

Provide and improve our Services
Personalize your experience with our AI companions
Process transactions and manage subscriptions
Respond to your requests or inquiries
Send you updates, marketing, or service-related communications
Maintain security and prevent fraud
Comply with legal obligations

4. Legal Basis for Processing

If you are located in the European Economic Area (EEA), we process your personal data based on:

Your consent
The need to perform a contract with you
Legal obligations
Legitimate interests, provided those interests are not overridden by your rights

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Trusted service providers (e.g. payment processors, hosting services) who help us operate the platform
Law enforcement or regulatory authorities if required by law
Advisors or legal professionals in case of a business transaction or dispute

6. Data Retention

We retain your personal information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce our agreements

When we no longer need your data, we securely delete or anonymize it.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Correct or update your data
Request deletion of your data
Object to or restrict processing
Withdraw consent at any time
Request data portability

To exercise these rights, contact us at support@luvora.ai.

8. Data Security

We implement technical and organizational measures to protect your personal data, including:

Encryption
Secure servers
Access controls

However, no system can be 100% secure. We encourage you to keep your login details confidential.

9. Children's Privacy

Luvora.ai is intended for users aged 18 and older. We do not knowingly collect personal information from individuals under 18. If you believe we have mistakenly collected such information, please contact us so we can delete it.

10. International Transfers

Your personal data may be transferred to and processed in countries outside your own, where data protection laws may differ. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page, and if the changes are significant, we will notify you by email or through the platform.

12. Contact Us

Questions or concerns? Reach out to us at:

📧 support@luvora.ai

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